Return Policy

Exchange and Return Policy

At HoololPharma.sa, we strive to provide a comfortable and secure shopping experience for our customers. If you wish to cancel your order, please notify us as soon as possible.

Return Period:

  • If you receive a product with a manufacturing defect, please contact us through the available communication channels. We will assess the situation and verify the condition of all returned items before processing a refund. If we cannot confirm the stated reason for return or if the item is not eligible for a refund, we will return the product to you without issuing a refund.

  • For canceled orders or returned items according to the terms and conditions mentioned, the refund will be processed after receiving the returned products through the shipping company, with a maximum processing time of 10 business days.

  • If there is an issue with the product, such as leakage or damage, we will replace it with another of the same type within 48 to 72 hours.

If you are dissatisfied with the product or change your mind after delivery, you can return it within 3 days of receiving it. A return fee of 35 SAR will be deducted, with exceptions including:

  • Discounted items, items purchased with a discount code, or products marked as non-returnable in the product description.
  • Products with opened or missing original packaging, seals, or labels.

Order Cancellation:

  • HoololPharma.sa reserves the right to cancel certain products from the order if their expiration date is less than 6 months, unless approved by the customer.
  • If you wish to return any product within the specified period and according to the terms, the refund will only be processed after the returned items are received by the shipping company.
  • For shipped orders canceled before customer receipt, the refund will be processed after the item is returned to our team, with the shipping cost deducted from the refund amount.
  • For approved returns, our customer service team will provide a shipping label. Please print it and deliver it to the nearest service provider branch.
  • International orders are non-returnable once shipped and will be discarded upon return with no refund issued.
  • For domestic orders that are not received after being shipped and are prepaid, a return fee of 35 SAR will be deducted along with the shipping fee.

Warranty for Medical Devices and Equipment:

After installation and delivery, the authorized agent is responsible for the warranty on medical devices and equipment. HoololPharma.sa will provide the customer with all contact information for authorized agents for warranty upon request.